UK AI Job-Risk Index · SOC 2010 7211
Ranks #86 of 293 for AI exposure (1 = most exposed)
How exposed to AI are call and contact centre occupations?
74/100
AI exposure score (percentile across all 365 occupations DfE scored)
High#86
of 293 UK occupations (1 = most exposed)
£20,237
median full-time pay (ONS ASHE 2020) · 50,000 employee jobs
Call and contact centre occupations sits in the high exposure band: its abilities overlap with current AI applications more than about 74% of the 365 UK occupations the Department for Education scored. High exposure usually means AI can help with many of the tasks involved, such as drafting, analysis or information handling. That can change how the job is done, but it is not a forecast that the job will disappear.
Underlying scores: AIOE (all AI) 0.95, LLM exposure 1.23 (standardised; 0 is the average occupation). Skill level: Level 2. Pay and job counts are 2020 figures, so use them to compare occupations rather than as current salaries.
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Job titles in this occupation
Titles the ONS SOC 2010 coding index places in unit group 7211. If your job title is here, this page uses the right figures for you.
call handler · enquiry agent · telephone clerk · helpline operator · telephone adviser · callcentre operator · collections associate
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Lower-risk related jobs
Occupations in the same SOC 2010 sub-major group with a lower AI exposure score, highest-paid first. Pay difference is against £20,237 (ONS ASHE 2020 median, full-time). Switching usually needs retraining; this is a starting point, not advice.
| Occupation | Exposure | Median pay | Difference |
|---|---|---|---|
| Communication operators | 71/100 | £28,938 | +£8,701 |
| Customer service occupations n.e.c. | 65/100 | £21,712 | +£1,475 |
Occupations with similar exposure
- Mechanical engineers (74/100)
- Research and development managers (75/100)
- Functional managers and directors n.e.c. (75/100)
- Personal assistants and other secretaries (74/100)
← #85 Mechanical engineers · #87 Personal assistants and other secretaries →
FAQ: Call and contact centre occupations and AI
Will AI replace call and contact centre occupations?
The index does not predict job losses. Call and contact centre occupations has an AI exposure score of 74/100 (high band), ranking #86 of 293 UK occupations, where 1 is the most exposed. High exposure means AI can help with many of the tasks involved, which usually changes how the job is done.
How does this compare with similar jobs?
Call and contact centre occupations is one of 5 occupations in its SOC 2010 sub-major group in the index; 2 of the others are more exposed to AI.
How much do call and contact centre occupations earn?
Median gross annual pay for full-time employees was £20,237 in ONS ASHE 2020 (Table 14), across about 50,000 employee jobs. These are 2020 figures, so use them to compare jobs rather than as current salaries.
Which related jobs are less exposed to AI?
In the same sub-major group, lower-exposure occupations include Communication operators (71/100, £28,938), Customer service occupations n.e.c. (65/100, £21,712).
Where does this data come from?
AI exposure uses Department for Education (2023) AI Occupational Exposure (AIOE) scores; pay and job counts come from ONS ASHE 2020. Job titles come from the ONS SOC 2010 coding index.
Source: Department for Education (2023), The impact of AI on UK jobs and training (AIOE scores); ONS ASHE 2020 Table 14; job titles from the ONS SOC 2010 coding index (v7). Exposure is not a prediction of job loss. Methodology · Embed this data
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