UK AI Job-Risk Index · SOC 2010 7219
Ranks #114 of 293 for AI exposure (1 = most exposed)
How exposed to AI are customer service occupations n.e.c.?
65/100
AI exposure score (percentile across all 365 occupations DfE scored)
High#114
of 293 UK occupations (1 = most exposed)
£21,712
median full-time pay (ONS ASHE 2020) · 396,000 employee jobs
Customer service occupations n.e.c. sits in the high exposure band: its abilities overlap with current AI applications more than about 65% of the 365 UK occupations the Department for Education scored. High exposure usually means AI can help with many of the tasks involved, such as drafting, analysis or information handling. That can change how the job is done, but it is not a forecast that the job will disappear.
Underlying scores: AIOE (all AI) 0.73, LLM exposure 0.85 (standardised; 0 is the average occupation). Skill level: Level 2. Pay and job counts are 2020 figures, so use them to compare occupations rather than as current salaries.
Advertisement
Job titles in this occupation
Titles the ONS SOC 2010 coding index places in unit group 7219. If your job title is here, this page uses the right figures for you.
store guide · consumer clerk · service adviser · consumer adviser · customer adviser · father christmas · complaint handler · customer advocate · complaints officer · reservations clerk · student ambassador · consumer controller
Reader poll: do you think AI will change your job in the next 5 years?
Reader opinion, not science. Anyone can vote once per job; results show once at least 10 people have voted. Your IP address is hashed for rate-limiting and never stored.
Worried about this score? Get a plan
Seen your job's AI exposure? Our free 90-day plan shows practical steps to stay ahead.
One weekly email on AI and UK jobs, plus a free 90-day AI-proof career plan (PDF). No spam, unsubscribe any time.
Is your job safer than your friend's?
Send a friend this challenge. They add their job and see whose is more exposed to AI.
Embed this score on your site
Free for blogs, schools and careers sites. Please keep the credit link.
Next steps
- Related article on this occupation
- Role scanner: which of your tasks AI is likely to touch
- Salary-risk check and Career pathways tool
- Course checker and Parent briefing
- Careers articles
- All sales and customer service occupations · all 293 occupations A–Z
- Personal task score: tick the tasks you actually do
- Free weekly email + 90-day AI-proof career plan (PDF)
Lower-risk related jobs
Occupations in the same SOC 2010 major group (Sales and customer service occupations) with a lower AI exposure score, highest-paid first. Pay difference is against £21,712 (ONS ASHE 2020 median, full-time). Switching usually needs retraining; this is a starting point, not advice.
| Occupation | Exposure | Median pay | Difference |
|---|---|---|---|
| Vehicle and parts salespersons and advisers | 48/100 | £24,379 | +£2,667 |
| Merchandisers and window dressers | 19/100 | £24,226 | +£2,514 |
| Sales supervisors | 47/100 | £23,562 | +£1,850 |
| Debt, rent and other cash collectors | 47/100 | £20,160 | −£1,552 |
| Sales and retail assistants | 38/100 | £18,973 | −£2,739 |
Occupations with similar exposure
- Residential, day and domiciliary care managers and proprietors (65/100)
- Managers and directors in retail and wholesale (65/100)
- Public services associate professionals (66/100)
- Child and early years officers (66/100)
← #113 Public services associate professionals · #115 Residential, day and domiciliary care managers and proprietors →
FAQ: Customer service occupations n.e.c. and AI
Will AI replace customer service occupations n.e.c.?
The index does not predict job losses. Customer service occupations n.e.c. has an AI exposure score of 65/100 (high band), ranking #114 of 293 UK occupations, where 1 is the most exposed. High exposure means AI can help with many of the tasks involved, which usually changes how the job is done.
How does this compare with similar jobs?
Customer service occupations n.e.c. is one of 5 occupations in its SOC 2010 sub-major group in the index; 4 of the others are more exposed to AI.
How much do customer service occupations n.e.c. earn?
Median gross annual pay for full-time employees was £21,712 in ONS ASHE 2020 (Table 14), across about 396,000 employee jobs. These are 2020 figures, so use them to compare jobs rather than as current salaries.
Which related jobs are less exposed to AI?
In the same major group, lower-exposure occupations include Vehicle and parts salespersons and advisers (48/100, £24,379), Merchandisers and window dressers (19/100, £24,226), Sales supervisors (47/100, £23,562).
Where does this data come from?
AI exposure uses Department for Education (2023) AI Occupational Exposure (AIOE) scores; pay and job counts come from ONS ASHE 2020. Job titles come from the ONS SOC 2010 coding index.
Source: Department for Education (2023), The impact of AI on UK jobs and training (AIOE scores); ONS ASHE 2020 Table 14; job titles from the ONS SOC 2010 coding index (v7). Exposure is not a prediction of job loss. Methodology · Embed this data
Cite this
For essays, coursework and articles. Please also cite the original DfE and ONS sources listed in the methodology.
APA (7th)
Plain text